Privacy Policy — How cv111 Collects, Uses & Protects Your Data

Who We Are

This Privacy Policy is issued by cv111 ("we", "us", "our", or "the Platform"), the operator of the online betting and gaming platform accessible at cv111.cc. cv111 acts as the data controller in respect of all personal data collected through the platform, meaning we determine the purposes and means by which your personal data is processed.

cv111 is committed to protecting the privacy of all users who register, deposit, place wagers, or otherwise interact with the platform. This Policy applies to all users of cv111 regardless of the device, browser, or operating system used to access the site, and regardless of whether access is made from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or any other location.

By registering an account on cv111, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this Policy, you must refrain from using the cv111 platform.

Data We Collect

cv111 collects personal data that is necessary, proportionate, and relevant to the delivery of a secure, compliant, and high-quality online gaming experience. The categories of data we collect are described below.

2.1 Registration Data

When you create a cv111 account, we collect the following information that you provide directly:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (used to verify you are 21 years of age or older)
• Residential address including city, district, and postcode
• Mobile phone number (Bangladeshi format accepted)
• Email address
• Username and password (password stored in hashed, non-reversible form)
• Preferred currency (Bangladeshi Taka, BDT)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may collect:

• Scanned or photographed copies of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address documents dated within 90 days (utility bill, bank statement, or official correspondence)
• Selfie or live photo for biometric identity confirmation
• Proof of ownership of payment methods (e.g., screenshot of your bKash or Nagad account showing your registered name)

2.3 Financial Transaction Data

All deposit and withdrawal activity generates a financial record that we store, including:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank)
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in BDT (৳)
• Account balance history
• Bonus claims and wagering activity linked to promotional offers

2.4 Gaming and Betting Activity Data

• All bets placed, including market selection, stake, odds, and settlement outcome
• Casino game sessions including game title, provider name, session duration, and result
• Fishing game and slot machine session history
• Sports betting history including cricket BPL, IPL, T20, and international match selections

2.5 Technical and Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session start and end timestamps
• Referring URL and navigation paths within the site
• Cookie identifiers and local storage values

2.6 Communications Data

When you contact our customer support team via live chat or email, we retain records of all communications including chat transcripts, email correspondence, and support ticket history. This data is used to resolve queries and improve service quality.

How We Collect Your Data

cv111 collects personal data through the following channels and mechanisms:

3.1 Directly From You

The majority of your personal data is provided directly by you during registration, KYC submission, deposit and withdrawal requests, form submissions, and communications with our support team. You are always in control of what information you choose to submit, though certain data is mandatory to use the platform.

3.2 Automatically During Platform Use

When you access cv111.cc, our servers and analytics systems automatically record technical data such as your IP address, browser type, operating system, session duration, pages visited, and interaction events. This data is collected passively and does not require any action on your part.

3.3 From Payment Processors

When you complete a transaction through bKash, Nagad, Rocket, Upay, or a bank transfer, the relevant payment processor may share transaction confirmation data with cv111 to reconcile your deposit or withdrawal. cv111 does not receive your full payment account credentials — only the reference, amount, and confirmation status necessary to credit or debit your account.

3.4 From Identity Verification Partners

Where cv111 uses third-party identity verification services to authenticate KYC documents, those partners may share a verification result (pass, fail, or refer) along with a confidence score. The underlying document image is processed in accordance with the verification partner's own privacy policy.

3.5 From Cookies and Tracking Technologies

cv111 uses browser cookies, local storage, and similar technologies to maintain your login session, remember your preferences, and collect usage analytics. For full details, see Section 7 of this Policy.

Legal Basis for Processing

cv111 processes your personal data only where a valid legal basis exists for doing so. The principal legal bases we rely on are as follows:

• Contractual Necessity: Processing your registration data, transaction data, and gaming activity data is necessary to perform our contract with you — i.e., to provide the betting and gaming services you have requested.
• Legal Obligation: Processing KYC documentation, financial transaction records, and AML monitoring data is required by international gaming licence conditions, anti-money laundering standards, and applicable financial crime regulations.
• Legitimate Interests: Processing technical and device data for fraud prevention, security monitoring, and platform improvement is in our legitimate business interests and does not outweigh your privacy rights.
• Consent: Where we collect data for purposes that are not strictly necessary (such as optional marketing communications), we will seek your explicit consent before doing so. You may withdraw consent at any time by contacting [email protected].

How We Use Your Data

cv111 uses the personal data we collect for the following specific purposes. We do not use your data in any way that is incompatible with the purposes disclosed in this Policy without first obtaining your consent.

5.1 Account Management

Your registration data is used to create and maintain your cv111 account, authenticate your identity at login, process password resets, and manage account settings and preferences.

5.2 Age and Identity Verification

cv111 enforces a strict minimum age of 21 years. Date of birth and KYC documents are used to verify that all registered users meet this requirement. Accounts found to belong to users under 21 will be immediately suspended and all funds returned to the payment source.

5.3 Payment Processing

Financial transaction data is used to process deposits and withdrawals accurately, reconcile account balances, issue bonus credits, and maintain a complete transaction history for your records and ours.

5.4 Fraud Detection and Prevention

Technical data, transaction patterns, and gaming activity are monitored by our risk and compliance team to detect and prevent fraudulent behaviour including account takeover, payment fraud, bonus abuse, and money laundering. Automated fraud detection systems may flag accounts for manual review.

5.5 Regulatory Compliance

cv111 is required to maintain records of all user identities, transactions, and gaming activity to comply with international gaming licence conditions and anti-money laundering obligations. This data may be disclosed to regulatory or law enforcement authorities upon receipt of a lawful request.

5.6 Responsible Gaming

Gaming activity and session data are used to monitor player behaviour for signs of problem gambling, enforce self-imposed deposit limits and cooling-off periods, and contact users proactively where our responsible gaming protocols are triggered.

5.7 Customer Support

Communications data and account history are used by our support team to resolve queries, investigate complaints, and provide accurate, personalised assistance to every cv111 user.

5.8 Platform Improvement

Aggregated and anonymised technical usage data is used to identify areas of the platform that can be improved, optimise page performance, fix technical errors, and develop new features that better serve Bangladeshi players.

5.9 Marketing Communications (Consent-Based)

Where you have expressly opted in to receive promotional communications, cv111 may use your email address and/or mobile number to send information about new games, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and platform updates. You may opt out of marketing communications at any time by contacting [email protected].

Data Sharing & Disclosure

cv111 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Data is shared only in the limited circumstances described below.

6.1 Payment Processors

To process your deposits and withdrawals, cv111 shares relevant transaction data with the payment provider you select (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank). Each payment provider processes your data under their own privacy policy and security standards.

6.2 Game Providers

When you launch a game hosted by a third-party provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), your user session token and anonymised player identifier are shared with that provider to load the game correctly and record the game outcome. Full personal details are not transmitted to game providers.

6.3 Identity Verification Services

KYC documents are processed by specialist identity verification partners. These partners receive document images and personal details solely to perform the verification check and return a result to cv111. They are contractually prohibited from using this data for any other purpose.

6.4 Regulatory and Law Enforcement Authorities

cv111 may disclose personal data to government bodies, regulators, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of cv111, its users, or the public.

6.5 Business Transfers

In the event that cv111 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, user data may be transferred to the acquiring entity as part of that transaction. Affected users will be notified via the email address on their registered account prior to any such transfer.

Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on subsequent visits, remember your preferences, and collect usage analytics. cv111 uses cookies and similar technologies including local storage and session storage to operate and improve the platform.

7.2 Types of Cookies We Use

7.3 Third-Party Cookies

cv111 does not permit third-party advertising networks or social media platforms to place tracking cookies on our website. Any third-party scripts present on the platform are limited to those strictly necessary for game delivery, payment processing, and performance monitoring.

7.4 Managing Cookies

You may manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using most features of the cv111 platform. Detailed instructions for managing cookies are available in the help documentation of your browser.

Data Security

cv111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security programme includes the following safeguards:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and cv111 servers is encrypted in transit using industry-standard SSL/TLS protocols. No personal data or payment information is ever transmitted in plain text.
• Encrypted Data Storage: Sensitive data fields — including passwords, KYC document images, and payment method details — are stored in encrypted form in our databases. Passwords are hashed using a strong one-way algorithm and are never stored in recoverable plain text.
• Access Controls: Access to personal data within the cv111 organisation is restricted to authorised personnel on a strict need-to-know basis. All staff with access to user data are subject to confidentiality obligations.
• Intrusion Detection: Our infrastructure is monitored around the clock for signs of unauthorised access, anomalous traffic patterns, and potential security incidents. Automated alerts trigger immediate investigation by our security team.
• Regular Security Audits: cv111 engages independent security professionals to conduct regular penetration testing and vulnerability assessments of our platform infrastructure.
• Two-Factor Authentication: Users are encouraged to enable two-factor authentication (2FA) on their cv111 account for an additional layer of login security.

Despite our best efforts, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, cv111 will notify affected users in accordance with applicable legal requirements.

Data Retention

cv111 retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, or for as long as required by applicable legal obligations, whichever is longer. The following retention periods apply:

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures. Anonymised data (which cannot be linked back to any individual) may be retained indefinitely for statistical and analytical purposes.

Your Rights Over Your Personal Data

cv111 respects your rights as a data subject. Subject to applicable legal limitations and the overriding requirements of our legal and regulatory obligations, you have the following rights in respect of your personal data:

• Right of Access: You have the right to request a copy of the personal data cv111 holds about you. We will respond to access requests within 30 days and provide data in a clear, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Basic account details (such as email address and mobile number) may be updated directly in your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data. Please note that we may be unable to fulfil erasure requests in full where data must be retained to comply with legal obligations (such as AML record-keeping requirements).
• Right to Restrict Processing: You have the right to request that we limit the way we process your data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: You may request a machine-readable copy of the personal data you provided to cv111, so that it can be transferred to another data controller of your choice.
• Right to Object: You have the right to object to processing of your personal data where cv111 relies on legitimate interests as the legal basis for processing. We will honour objections unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

Children's Privacy

cv111 is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes a mandatory date-of-birth field and is supported by KYC verification procedures designed to detect and prevent underage registration.

If cv111 becomes aware that an account has been registered by a person under 21 years of age, that account will be immediately suspended, all funds will be returned to the payment source, and all personal data associated with the account will be securely deleted, except where retention is required by law to report the incident to the relevant authorities.

Third-Party Links

The cv111 platform does not contain links to third-party websites outside of the navigation structure defined by our own site menu. However, in the event that any third-party content is referenced — for example, in responsible gaming guidance or payment method information — please be aware that cv111 has no control over and accepts no responsibility for the privacy practices or content of any third-party website.

We strongly recommend that you read the privacy policy of any external website before providing personal data to it. The presence of any reference to a third-party service on cv111.cc does not constitute an endorsement of that service's privacy practices.

International Data Transfers

cv111 operates as an international platform and some of the third-party service providers we work with — including game providers such as Pragmatic Play, Evolution Gaming, and others — may process data in jurisdictions outside Bangladesh. In all such cases, cv111 ensures that appropriate data transfer safeguards are in place, including:

• Contractual data processing agreements that require third-party processors to maintain standards of data protection equivalent to those applied by cv111
• Technical and organisational security measures appropriate to the sensitivity of the data being transferred
• Restrictions on sub-processing and onward transfer of your personal data without our prior written consent

By using the cv111 platform and agreeing to this Privacy Policy, you acknowledge that your data may be transferred to and processed in countries outside Bangladesh for the purposes described in this Policy.

Changes to This Privacy Policy

cv111 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform functionality. The date of the most recent revision is displayed at the top of this page and in the "Last Updated" strip immediately below the hero section.

Where changes to this Policy are material — meaning they significantly affect how we collect or use your personal data — we will provide advance notice by email to your registered address or via a prominent notice on the cv111 platform, no less than seven (7) days before the changes take effect.

Your continued use of cv111 following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised Policy, you must cease using the platform and request account closure by contacting [email protected] before the effective date.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way cv111 handles your personal data, please contact our dedicated privacy support team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

We aim to acknowledge all privacy-related requests within 48 hours and to provide a full substantive response within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend the response period by a further 30 days, in which case we will notify you of the extension within the initial 30-day window.

If you are not satisfied with our response to a complaint, you may escalate the matter to the relevant data protection supervisory authority in your jurisdiction. cv111 will cooperate fully with any such supervisory authority investigation.